Data Security & Confidentiality
Privacy Policy for LG Professional Solutions, LLC
Effective Date: November 11, 2023
I. Introduction
Thank you for choosing or considering LG Professional Solutions, LLC to service your needs. This Privacy Policy is designed to inform you about the types of information we collect, how we use that information, and the measures we take to protect your personal data.
II. Information We Collect
a. Personal Information:
We may collect personal information such as names, addresses, Social Security numbers, and financial information necessary to perform our services including, but not limited to tax preparation, payroll, bookkeeping, financial advisory, and other services we may offer now or in the future.
b. Contact Information:
We may collect email addresses and phone numbers for service-related communication, appointment scheduling, and marketing purposes.
c. Website Usage Information:
When you visit our website, we may collect information about your browsing behavior using cookies and similar technologies.
III. How We Use Your Information
a. Tax Preparation, Payroll, & Other Financial Services:
Your personal, business, and financial information is collected and used solely for the purpose of providing tax preparation, payroll, and other financial services as requested by you.
b. Communication:
We may use your contact information to communicate with you regarding your services, appointment reminders, and other relevant information.
c. Marketing:
With your consent, we may use your email address and phone number to send you promotional materials or information about our services. You have the option to opt out of marketing communications at any time.
IV. Data Security
a. We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
b. Our employees are trained to handle personal information securely and are bound by confidentiality obligations.
V. Sharing of Information
a. We do not sell or rent your personal information to third parties.
b. We may share your information with third-party service providers who assist us in providing tax preparation services or other business functions. These service providers are contractually obligated to maintain the confidentiality and security of your information.
VI. Legal Compliance
We may disclose your information when required by law, in response to legal process, or to protect our rights.
VII. Your Rights
You have the right to access, correct, or delete your personal information. If you have any questions or concerns about your data, please contact us at dataprivacy@lgsolutions.org.
VIII. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices. We will notify you of any material changes.
IX. Contact Information
If you have any questions about this Privacy Policy, please contact us at dataprivacy@lgsolutions.org.
Thank you for choosing LG Professional Solutions, LLC. We are committed to safeguarding your privacy.
Addendum - Toll Free Number & SMS Usage
I. Toll-free Number Usage
a. Communication via Toll-free Number:
When you contact us using our toll-free number, we may collect information such as your name, phone number, and the nature of your inquiry. This information is used for the purpose of addressing your concerns and providing a service.
b. Recording of Calls:
For quality assurance and training purposes, we may record calls made to our toll-free number. These recordings are managed with confidentiality and are used internally to improve our services.
II. SMS Compliance
a. Express Consent:
By providing your mobile phone number, you expressly consent to receive SMS (Short Message Service) communications from LG Professional Solutions, LLC. These messages may include appointment reminders, important updates, and marketing information related to our services.
b. Opt-out Option:
You have the option to opt out of receiving SMS communications at any time. To unsubscribe, reply to the received message with the word “STOP,” or contact us directly at dataprivacy@lgsolutions.org.
c. Message and Data Rates:
Standard message and data rates may apply to SMS communications. Please check with your mobile carrier for details.
III. SMS Data Security:
a. SMS communications may contain personal information related to your tax preparation services. We take measures to secure this information and ensure that it is not disclosed to unauthorized parties.
IV. Frequency of SMS Communications:
a. We strive to limit the frequency of SMS communications to a reasonable and necessary level. You will not receive excessive messages from us.
V. Changes to SMS Policies:
a. We reserve the right to update our SMS policies. You will be notified of any material changes in our SMS practices.
VI. Contact Information for SMS and Toll-free Number Concerns:
If you have any questions or concerns about the use of our toll-free number or SMS communications, please contact us at dataprivacy@lgsolutions.org.